Support
Frequently Asked Questions
Everything you need to know about buying, shipping, warranty and caring for your TIMELUX timepiece.
Purchasing & Payment
Are your watches 100% authentic?
Yes. Every watch is sourced through our vetted network and inspected by our watchmakers. We provide a written authenticity guarantee with every purchase.
How do I purchase a watch?
Send an enquiry through the product page or contact us directly. Your specialist will confirm availability, condition and payment details, then arrange insured delivery.
Can you source a specific model?
Yes. Share the reference, condition and budget and our sourcing team will search our network and partner dealers worldwide.
What payment methods do you accept?
Bank transfer, major credit cards and selected digital payment methods. Trade terms can be agreed with your account manager.
Orders & Tracking
How do I track my order?
Once dispatched, we send a tracking link by email and WhatsApp. You can also contact us with your order reference at any time.
Can I collect from your showroom?
Yes, collection from our Changzhou showroom is available by appointment. Contact us to arrange a viewing.
Do you offer bulk orders?
Yes. We supply dealers and collectors with tiered wholesale pricing. See our wholesale page or contact our trade team.
Shipping & Returns
Do you ship internationally?
Yes. We ship worldwide with DHL, FedEx or UPS, fully insured and tracked from our vault to your door.
How long does delivery take?
Orders are dispatched within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.
Are duties and taxes included?
Import duties and local taxes may apply depending on your country. Your specialist will explain the applicable terms before dispatch.
What is your return policy?
You may return an unworn watch within 14 days of delivery for a refund, subject to inspection and our return conditions.
Warranty & Service
What warranty do you offer?
New watches carry the manufacturer's international warranty. Pre-owned watches include a 12-month TIMELUX service warranty.
How often should I service my watch?
Most mechanical watches benefit from servicing every 5–7 years, or sooner if you notice changes in accuracy or winding.
How long does watch repair take?
Routine servicing takes 2–4 weeks. Complex repairs or parts sourcing may take longer; we confirm timing before work begins.
Personal Sourcing
Still Have a Question?
Our watch specialists are available to help with any enquiry. Get in touch and we will reply within 24 hours.